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FAQ

Frequently asked questions.

Common questions from wholesale buyers before placing an order. Can't find your answer? Ask us directly →

Can I start with a small trial order?

Yes. Trial orders may be available depending on the product and destination country. Contact us with your requirements and we'll advise on what's possible.

Do you show prices on the website?

No. This is a B2B catalogue. Please send your product list and quantity to receive the latest wholesale quotation tailored to your destination.

Can I mix different products in one order?

Yes. Mixed orders are accepted depending on stock availability and shipping conditions — this is actually one of the advantages of working with SOLA.

What is the minimum order quantity?

There is no fixed MOQ for most products. Please contact us with your requirements for a customised quotation based on quantity and destination.

Do you work with distributors and resellers?

Yes. We regularly supply clinics, spas, wholesalers, distributors and beauty professionals across multiple countries.

Can I request a product not listed on the website?

Yes. We can help source selected aesthetic products depending on availability. Send us the product name, brand and required quantity.

How do I request a quote?

Click any WhatsApp button or use our contact form. Send product names, quantities and your destination country and we'll respond with current pricing.

How quickly can I receive a quotation?

Most enquiries receive a reply within a few hours during business hours. Urgent requests can be flagged when you send your message.

Do you offer wholesale pricing?

Yes. Pricing is based on product type, quantity and destination market. Higher quantities typically receive better pricing.

Can I place a repeat order easily?

Yes. Returning buyers can reorder directly through WhatsApp or email using previous order information — we keep our communication history.

Which countries do you ship to?

We support shipments to Malaysia, Philippines, USA, Mexico, Sweden, Myanmar, Uzbekistan and many other international destinations. Ask about your country.

Do you provide tracking information?

Yes. Tracking details are provided once the shipment has been dispatched. We can also provide packaging photos on request before dispatch.

How long does international shipping take?

Delivery time depends on destination country, customs processing and shipping method. We'll provide an estimated timeframe with your quotation.

Do you support temperature-sensitive packaging?

Suitable packaging can be arranged depending on product type and shipping route. Please mention any cold-chain requirements in your enquiry.

Are the products authentic?

We focus on supplying authentic products from established brands and trusted supply channels. Product photos and packaging confirmation can be provided on request.

Do products include batch numbers and original packaging?

Available products are supplied in their original commercial packaging whenever applicable. Batch numbers are included as part of the standard product packaging.

How can I check product availability?

Availability changes regularly. Contact us directly for the latest stock information — we'll confirm before issuing a quotation.

What payment methods do you accept?

Available payment methods may include bank transfer, Wise, USDT, PayPal and other options depending on destination. Details are provided with your quotation.

Can I receive a proforma invoice?

Yes. A quotation or proforma invoice can be prepared before payment confirmation upon request.

Do you support long-term business partnerships?

Yes. We welcome long-term cooperation with clinics, distributors and wholesale buyers. Regular buyers receive priority response and support.

Can you provide shipment photos before dispatch?

Yes. Order photos and packing confirmation can be provided upon request — this is standard practice for new buyers.

How can I contact SOLA Medical Supply?

You can reach us through WhatsApp (+84 98 177 86 70), email (sales@solamedicalsupply.com), or our website contact form. WhatsApp is typically the fastest channel.

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